Hier sind einige häufig gestellte Fragen. Wir helfen Ihnen gerne weiter – wenn Sie weitere Hilfe benötigen, kontaktieren Sie uns bitte unter support@1lovebaby.com.
Q. How long will it take for my items to arrive?
A. Total delivery time depends on where the product ships from. We have both local and international warehouses:
- Order Processing Time: 1–3 business days (applies to all orders)
▶ If the item ships from a local warehouse (within your country or region):
- Versandzeit: 3–5 business days
- Total Delivery Time: 4–8 business days
▶ If the item ships from an international warehouse:
- Versandzeit: 5–10 business days
- Total Delivery Time: 6–13 business days
Sie können lokal vorrätige Produkte anhand des Tags identifizieren. "1 Week Delivery" shown below the product price.
Q. How long will it take to receive a tracking number?
A. Sie erhalten eine Sendungsverfolgungsnummer innerhalb von 1–3 business days after your order is processed.
Q. Where can I place an order from?
A. We ship to most countries worldwide, except for those under international embargo or where shipping services are unavailable.
Q. Is shipping really FREE?
A. Ja! Wir bieten free worldwide shipping bei allen Bestellungen über $75.
Q. Which currency will I be charged in?
A. Alle Bestellungen werden bearbeitet in USD . Product prices may appear in your local currency, but checkout is completed in USD using the current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, an order confirmation email will be sent to you right after your purchase. If you don’t receive it within 24 hours, please check your spam folder or contact us.
Q. Who can I contact if I have an issue with my order?
A. Bitte senden Sie unserer Supportteam eine E-Mail an support@1lovebaby.com. We’re happy to help!
Q. How can I pay?
A. Wir akzeptieren alle gängigen Kredit- und Debitkarten: Visa, Mastercard, American Express, Discover, undPayPal.
Q. Is checkout on this site secure?
A. Absolutely. We use industry-standard SSL encryption to protect your personal and payment information.
Q. Will my email or personal information be shared?
A. No. Your privacy is important to us. We do not sell or share your information. Your email is used only for order updates and special promotions from 1LoveBaby.
Q. Will I have to pay customs or import taxes?
A. In most cases, no. However, depending on your country's import laws and the size of your order, customs or import taxes may apply. These charges are the customer’s responsibility and are not included in our prices.
Secure Payment
– With Paypal: Stay secure and protected with your payment. PayPal uses data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.
– Without PayPal: You don’t need a Paypal account to checkout. Paypal accepts all payment credit cards. Please select “Paypal” and click the ” Pay with Debit or Credit Card ” button on the next page.
Shipping and Delivery
We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 2-5 business days to process your order and get it ready for the shipping center.
Shipping is also based on your location; please expect 1-2 weeks after order processing to receive your package depending on your location and shipping option.
Tracking
Once the order is shipped, please allow 3-5 business days for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.
After that period, you can track your order at your country’s post website or our Order Tracking Seite oder von der Website 17track.net
Rückgabe
Our Return policy lasts 30 days since the shipping date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Wrong address
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please Kontaktieren Sie uns immediately if you believe you have provided the wrong shipping address.
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.
Delayed delivery
Wir versuchen wirklich unser Bestes, die Lieferzeiten einzuhalten, aber gelegentlich kann ein Paket aufgrund von Gründen, die außerhalb unserer Kontrolle liegen (z. B. Wetterbedingungen, Streiks, geschäftige Zeiten wie die Urlaubssaison, Zoll...), verspätet sein. Die Lieferzeiten sind nicht garantiert und dienen als Richtwerte, die von den Lieferdiensten bereitgestellt werden, damit der Kunde eine Einschätzung darüber treffen kann, welcher Service für ihn am besten geeignet sein könnte. 1LoveBaby will not be liable for any loss caused to you due to the late delivery.